Hi,
forgive what may turn out to be a silly question.
I have installed otrs on a Redhat 9.0 box. This PC is a 'root server'
which is hosted in a datacenter somewhere! Actually Germany I think (1 &
1).
I started trying to get RT working on this system but ran in to too many
dependency problems. So I looked at OTRS and it seemed easier to
install.
At the time I was trying RT I set up a host rt.mysystem.com which is the
same IP address as mysystem.com.
The web interface to otrs all works fine now, and the command line email
test cat /opt/otrs/doc/test-email-1.box | /opt/otrs/bin/PostMaster.pl
works ok too.
However, I would like to assign helpdesk users & queues to the system,
who will get mail for user@rt.mysystem.com , without having to have
linux accounts setup on mysystem.com , is this possible?
At the moment if I email a email address I have setup on rt.mysystem.com
like faults@rt.mysystem.com which points to the 'faults' queue, I get a
bounce back:
Hi. This is the qmail-send program at mystsystem.com.
I'm afraid I wasn't able to deliver your message to the following
addresses.
This is a permanent error; I've given up. Sorry it didn't work out.