Re: [otrs] Including ticket priority in notifications?

Hi Dan, Dan Matthews wrote:

Anyone know if or how one can include a ticket's priority in notification e-mails? This is important since out support staff get notifications sent to their pagers and they need to know how quickly they need to respond.

This feature is implemented in OTRS 2.0.

Thanks ============================== Dan Matthews Network Administrator Coleman Professional Services Phone: 330-676-6862

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!