I did that, however, I’m getting this now:

 

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Apache/2.2.3 (CentOS) Server at customers.technogymusa.com Port 80

 

And I get the same thing when I try to do the web based installer.pl update:

 

http://customers/otrs/installer.pl

 

 

 

And when I restart OTRS, I get this:

 

[root@customers Kernel]# /etc/init.d/otrs restart

Shutting down OTRS

 Disable /opt/otrs/bin/PostMaster.pl ... done.

 Shutting down cronjobs ...

no crontab for otrs

 failed!

Starting OTRS..

 Checking httpd ... done.

 Checking MySQL ... done.

 Checking database connect... Can't modify constant item in scalar assignment at /opt/otrs/Kernel/Config.pm line 142, near "'login',"

BEGIN not safe after errors--compilation aborted at /opt/otrs/Kernel/Config.pm line 234.

Compilation failed in require at /opt/otrs/bin/CheckDB.pl line 38.

BEGIN failed--compilation aborted at /opt/otrs/bin/CheckDB.pl line 38.

 Error!

  May your database isn't configured yet?

 

 Try the web installer to configure your database:

 

     -->> http://customers.technogymusa.com/otrs/installer.pl <<--

 

 or configure your database with README.database (DB - Setup Example)

 

So, I take a look at README.database, and it would seem that the DB is set up, as it’s storing tickets and everything:

 

 

I’ve been using this system with an LDAP customers auth, however, I would have figured that the tables for the customer db would have been created, but possibly not?  How do I go and do just those?

 

Chris