Re: [otrs] Setting queue for ticket when composing answer

Markus Uelzer wrote:

Would it be possible to set the "final" queue when composing an answer? So the agent can simply en ter a product queue, composing his answer and at the same time he would be able to set the last category.

Do you have any suggestions or hints how this could be performed?

Then you wouldn't really be using a 'Problem type' queue as all agents are apparently working on the same queue. It might be handier to use a freetext field with a dropdown so the agent can specify the problem type in that way. We don't use freetext fields, but I believe it should be possible to do it this way. Nils Breunese.