Re: [otrs] Perl CGI version problem

Hi Michiel, I really like the idea of including them in OTRS in otrs/Kernel/cpan-lib. That makes sense, and is completely sane. I was unaware OTRS would chose from that directory over the systems own files, and it makes me happy to utilize this option. It would make snagging a module and making it accessible to OTRS that much easier. I appreciate your attention to my issues with system versioning, and addressing the issue. It goes to show what a quality product you have, and how great your team is. Many Thanks, Tony Evans Manager of Hosting Services CWIE, LLC., Hosting Services Team From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Wednesday, November 04, 2009 12:53 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Perl CGI version problem Hi Tony, First of all, let me state that I understand your issues with using cpan versus your systems package manager. I also prefer to be 100% RPM, or DEB if that is your poison. Would it help you if we'd create RPMs for the perl modules that are not available? Internally, we have discussed this before, it is a lot of work to maintain though. We'd have similar issues with Ubuntu 9.04 and 8.10, that ship a version of PDF::API2 that is broken. There's no easy way to get around that without using CPAN, or jumping through hoops to install a package from 9.10 or 8.04, that does not have the issue. I might have an alternative for you. For convenience, we ship some pure-perl modules (those are architecture independent) in otrs/Kernel/cpan-lib. Files in this directory are added to the @INC in perl, and are chosen by OTRS over any existing modules installed on your system, but they wouldn't affect any other Perl app running on your system. In the next release (2.5.x) we have decided to add CGI.pm there, too, just so we know that the CGI version on all OTRS's would be the same. You also might want to add CGI.pm to Kernel/cpan-lib - this would not interfere with your system's package manager but does provide OTRS with an up-to-date version. You can download the file from our source control system: http://source.otrs.org/viewvc.cgi/otrs/Kernel/cpan-lib/CGI.pm?revision=1.19&... Because CGI does not adhere to the default My::Module format used by most Perl modules, CGI.pm should go right in the cpan-lib directory. Hope this helps for you, and please give us your feedback. ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)http://www.otrs.com/en/news-and-press/news-details/article/translate-to-engl... and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Tue, Nov 3, 2009 at 11:48 PM, Tony Evans mailto:tonye@cwie.net> wrote: I am guessing there’s no resolution to this. My point is this: I do not want to run anything but .rpm’s. Yes, I know how to, and can utilize CPAN, but chose not to do so. If I run “yum upgrade” or “up2date” on my systems with .rpm installed Perl packages, any CPAN update I do, may potentially become overwritten. RedHat/CentOS systems are designed this way for a reason, ease of updates. Another problem with CPAN: it may decide that it needs a newer version of Perl or other module than what I have installed. Again, I want to keep my stock RPM’s. My two cents: don’t market something for CentOS/RedHat Enterprise Linux server systems if they do not work 100% with stock RPM installs. NOWHERE during the installation does it mention that my Perl::CGI version is too low to use mod_perl. I didn’t find out until I ran the Support Assessment tool under the admin section. Had I been forewarned that I’d have to use CPAN, maybe then I could have opted for another OS. But then, I wouldn’t be using RHEL/CentOS RPM’s then would I? </rant> Thank you for your time, Tony E. From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Michael Mayaka Sent: Monday, November 02, 2009 9:51 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Perl CGI version problem Hi Tony, Am using CentOS 5; Oracle 10g and Apache...otrs 2.4.5 is working "Perfectly Well" on my system; am actually running multiple instances! I installed the following modules using cpan on my system: =>CGI DBI Date::Pcalc DBD::Oracle Digest::MD5 LWP::UserAgent MIME::Base64 MIME::Tools Mail::Internet Net::DNS Net::POP3 Net::LDAP Net::SMTP Authen::SASL GD GD::Text GD::Graph GD::Graph::lines GD::Text::Align XML::Parser PDF::API2 Compress::Zlib Apache2::Reload=> =>Note:! I prefer to use the source tarball as opposed to the rpm Michael --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/