Hello,
Is it possible to change the length of the ticket
subject sent in mails?
Example: “I am trying to print out, but the
printer does not work” it gets “cut off” to “[SR#0000000]
New ticket notification! (I am trying to print out […])”
I found an old thread with the same question: http://lists.otrs.org/pipermail/otrs/2004-March/003999.html,
but I can’t find the files mentioned in one of the replies. Probably an
old version of OTRS. The thread is from 2004.
Med venlig hilsen /
Best regards