Hello List, I recently updated my OTRS 2.2.7 to 2.3.4. I was using a customized code snipped that changed the TicketFreeText1 and -2 every Time when the Ticket was moved to another Queue (see examples in Kernel/System/Ticket/Event/TicketFreeFieldDefault.pm ) This worked pretty good. In OTRS 2.3.4 not... After hours of debugging I found out that in Kernel/Modules/AgentTicketMove.pm in Line 591ff all TicketFreeTexts are set back to their old values. I commented the # set ticket free text - section out, so everything is fine now :) Now to the question I have: Why is this call to set the TicketFreeText in the AgentTicketMove Module existing? Because even when deactivated, the TicketFreetexts remain when moving a Ticket into another Queue (disregarding my customizing). I just don't want to deactivate original code parts without knowing the reason for their existence ...* Best regards, David *