On 03.06.2010, at 00:35, Eric M. Carroll wrote:
The only thought I had was to overload Category, but it is involved in priority and I don't see any way to rename the Category names.
Any suggestions?
Well, there is no Change Type in the current version.
We talked about a type based State Machine, but that is not clear yet, how would you think about that? Assinging a different State Process per Ticket Type? Additionally to this we talked about a Type related permissioning related to Change Templates, would this be good for you as well?
Freundliche Grüße / Kind regards
Nils Leideck
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Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com