Thanks Gerald, 

I am using OTRS 3.2.10 a sample looks like this. We are using Process Module since it makes easier to create custom forms. I am using ACLs due to a big list of Default Services available for all internal Customers

It works as it goes, but if I enable either Field(Categoria or SubCategoria) ACL just don't work. 

$Self->{TicketAcl}->{'P1-A1-AD1-5'} = {

    Properties => {

        Process => {

            ActivityDialogEntityID => ['AD1'],

        },

        Ticket => {

            Type => ['Type1'],

            #DynamicField_Categoria => ['CUSTOMER SUPPORT'],

            #DynamicField_SubCategoria => ['[RegExp]^BUSINESS APPLICATIONS'],

        },

    },

    Possible => {

                Ticket => {

                        Service => ['[RegExp]^Customer Support::Business*'],

                        State => ['open'],

        },

    },

};

2014/1/23 Gerald Young <crythias@gmail.com>

What did you try in ACL? Could we see a sample? What version OTRS? 

On Thu, Jan 23, 2014 at 4:16 PM, Alvaro Cordero <alvaro@gridshield.net> wrote:

Hello, I have been working on a deployment where we have two dynamic Fields Called Category and SubCategory and then the services are defined based on those two fields. 

I have been working on filtering the Services Available based on the selection of the above dynamic Fields, but no matter what combination of properties I do, I cannot get the ACL to work. 

I can filter services based on ticket type though. 

Has anyone achive something like that? 

Thanks 

--
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Alvaro Cordero Retana

Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro@gridshield.net
www.gridshield.net

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