I have been trying for quite a while now to figure out where I can change the date format for my installation and have hopefully exhausted all sources before asking a stupid question on the list here...  

I have the preferences in the agent interface set to “United States – English”,  double checked the settings in Kernel/Language/en.pm for all formats of the date/time.  Everything still seems to show up as DD/MM/YYYY in all of the different spots (upper right of main screen, tickets).

Is there something I am missing?  I even tried changing the settings in the en.pm file from the default and the changes I made didn’t seem to be used.  Are there a different set of files being used for these preferences that aren’t noted anywhere in the documentation?


Thanks in advance,



Rob