Re: [otrs] Notifications' triggers

18 Mar 2010

      Hi Claudio,

If you create a notification, and you have enabled these options via
Admin > SysConfig:
Ticket > Frontend::Agent::Ticket::ViewNote >
Ticket::Frontend::AgentTicketNote###InformAgent
Ticket > Frontend::Agent::Ticket::ViewNote >
Ticket::Frontend::AgentTicketNote###InvolvedAgent

OTRS will send a notification to the selected agents about the new
note that has been added to the ticket. For this notification, OTRS
uses the en::agent::AddNote etc notification texts.

Hope this helps!

((enjoy))
-
Michiel Beijen
R&D

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On Thu, Mar 18, 2010 at 9:48 AM, Claudio Tassini
 wrote:
...
That is clear but... What if I DO want basic notification (eg en::agent::AddNote ) to be used? I can't find where to enable this..
I'm sorry if this sounds somewhat obvious to you but I must be missing some little piece and really can't figure it out..
--
Claudio Tassini
-----Original Message-----
From: Guillaume Rehm 
Date: Thu, 18 Mar 2010 09:35:09
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Notifications' triggers
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