Jason Joines wrote:
It looks like we are going to deploy OTRS as the Ticket System for my organiztion. Other organiztions have asked me for sugggestions. However, one of their requirements is the ability for each Tech that works on a ticket to be able to enter the amount of time they spent on it. The management wants to be able to see how much time was spent on various things.
I didn't see any mention of this kind of functionality in the manual. Is this capability available or does anyone have any ideas for how to add it?
When one closes a ticket, a box named "Time units (work units):" is where they can fill this in.
Thanks,
Jason Joines Open Source = Open Mind ========================
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