O.k. I done it... Infect I m right on the track...i.e; Making that Specific QUEUE the Default queue(My Queue) of the User and then enabling notifications for that user. But the OTRS is consuming some time for enabling the Email of the user. After some time it starts sending the Emails to that user with the same settings.. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Friday, July 20, 2007 4:45 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Mail to Agent Munawar Zeeshan wrote:
I still confused...Can u bother to elaborate little more??
Have you read the documentation on notifications? http://doc.otrs.org/2.2/en/html/x995.html Nils Breunese. No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.8/906 - Release Date: 7/17/2007 6:30 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.8/906 - Release Date: 7/17/2007 6:30 PM