You have to manually add the customer to the database for this to work. If you try to add them to the database using the web console it will tell you that the username already exists.

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Arnold, Andrew
Sent: Thursday, November 23, 2006 6:54 AM
To: otrs@otrs.org
Subject: [otrs] Hello People

 

I am just testing OTRS version 2.1.2 on windows as a possible replacement for our own ticket system.

 

I have got a lot of things working that I require, including the ldap customer authentication, I can query ad to pull back data and also log a call via the admin page (create mail or call ticket etc).

 

However when a customer tries to log in to check on their tickets, it down not accept their username/password.

 

I assume the username and password should be domain login and password that the user uses to connect to the network.

 

I am fairly new to this so sorry if this is a stoopid question, but any ideas why the front-end customer login doesn't work but the other part (querying ldap ) does.

 

Cheers people!!

 

Please lt me know if you want to see a copy of the config.pl or anything

 

Thanks

 

Andrew Arnold

IT Support Analyst

hammondsdirect

DDI 01274 764677

Mob 07946 459179

mailto:andrew.arnold@hammondsdirect.com

 

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