16 Dec
2009
16 Dec
'09
11:01 p.m.
I would like customers to only be able to see certain queues based on their permission settings via groups in AD. I already have this working for agents (Agent 1 can see queue A, and Agent 2 can see queue B, but not vice versa). I need this for customers as well, as I don't to overwhelm customers with too many queues to choose from (and I have too many thousands of customers to do this manually). Has anyone else solved this? Thanks, --John