Hi Carinus, On Tue, May 23, 2006 at 06:41:31AM +0200, carinus.carelse@mrc.ac.za wrote:
Ok is it possible to do this then. Can I set a working hours time and then the call is only counted during that time.
No, that isn't possible at the moment.
We have a very ratings centric organisation and they want the performance stats based on the time that a call is open. I wonder if there is a way to modify the TimeWorkingHours to also be used by the ticket as a an accounting tool. So if the call is logged then the Age is only counted inside the TimeWorkingHours specified.
We can implement this for you, if you want. Please write a message to sales@otrs.com if you are interested in our support.
Carinus
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