Re: [otrs] Process Dialog transition directly to transition?

I fully understand that my last post could very easily make an infinite loop if not careful, but let's just say it'll get there faster than stopping at each activity and I'd promise to be careful. :). On Thu, Sep 3, 2015 at 8:20 PM, Gerald Young wrote:

I know that Kernel/System/Ticket/Event/TicketProcessTransitions.pm triggers for every master ticket event (that is, all of Ticket/Event/*) is triggered or at least parsed for events that occur to the master ticket.

I'm seeking that elusive action that sets a flag. From what I'm seeing right now, the TicketProcessTransitions.pm is triggered once per ticket event, and all the TransitionActions I'm doing right now don't appear to trigger additional Ticket Events. (I set a title and a service by default. That should theoretically trigger it twice anyway). However, I'm looking at overloading TicketProcessTransitions to kludge/trudge through this:

Envelope the endpoint of: my $TransitionApplied = $ProcessObject->ProcessTransition( ProcessEntityID => $ProcessEntityID, ActivityEntityID => $ActivityEntityID, TicketID => $Param{Data}->{TicketID}, UserID => $Param{UserID}, );

if ( $Self->{Debug} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Transition for to TicketID: $Param{Data}->{TicketID}" . " ProcessEntityID: $ProcessEntityID OldActivityEntityID: $ActivityEntityID " . ( $TransitionApplied ? "was applied." : "was not applied." ), ); }

With some sort of "while (ActivityEntityID (and get the current one after transition) doesn't have an ActivityDialog AND it does have a transition)" { the above stuff }.

On Thu, Sep 3, 2015 at 7:28 PM, Alvaro Cordero wrote:

...

I think you can set a transition action to set a flag or something that triggers the netx transition to be executed. I have done that for example to clear a tag in order to avoid transitioning if for any reason you need to go back to an activity that has already transitioned.

So I think you can do the same, do a transition action that sets a flag if nothing else is checked. I believe newest version had the option to deny a condition.

Regards.

2015-09-03 15:34 GMT-06:00 Gerald Young :

...

Hi all,

If anyone has dealt with the process tickets, is there any way that a transition can go directly to another transition? (Or, alternatively, if an Activity has no activity dialog, can we just pass through it?)

What I'm trying to accomplish: I have multiple checkboxes on the StartDialog that need to be checked and a Transition Action applied if checked, but I don't want to create a matrix of and/or transitions that do A if only a is checked, A and B if a and b are checked, but B if b is checked and not a.

In theory, I can set Activity0 [ask for a,b,c] transition0 do nothing and go to Activity1 [Check A] - transition1 if a, do stuff (or transition2 if not a, do nothing) -> Activity2 [Check B] -> if b, do stuff, if not b do nothing -> Activity3 [Check C] -> if c, do stuff, if not c, do nothing ... etc.

However, if I submit Activity0, the transition goes to Activity1 and stops. If I lock the Activity0 ticket, Action2 is triggered, but after that, I'm not sure how continue. I'd like this to just run through all Activities if there are no Activity Dialogs in the Activity.

I'll probably figure it out, but if this is something someone else has tackled, I'd appreciate any knowledge about it.

Thank you all kindly.

Also, if you're interested, I did manage to make processes spawn concurrent process tickets (via TicketCreate) so I can share the info if you would like to compare notes.

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*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

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