Hi,
I got something similar, and if I remember correctly, it seems that
the password or user name for the otrs user to access MySql db is
incorrect.
Try to logon directly to MySQL with the otrs user and see if you can.
If you can do so, then check the config.pm and check that the password
is correct in the section for Database settings.
ricfors
On 11/29/06, Bruno Sarlo
Hi,
I've been trying to get Otrs running but couldn't get through. I actually got some problems with dependencies to install 2.1 in my Debian Sarge stable.
I got it to install correctly but when I request the index.pl I get this error:
*****************
Error: Access denied for user 'otrs'@'localhost' (using password: NO) Comment: Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Nov 29 06:41:05 2006
Message: Access denied for user 'otrs'@'localhost' (using password: NO)
Traceback (1897): Module: Kernel::System::DB::new (v1.47) Line: 168 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 150 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30
*****************
I'd appreciate any guidance.
Thanks
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