Many thanks for your answer, but I already tried this script that complains "MOD PERL not used ? So I did a : Export MOD_PERL="/mod_perl/" as I saw it in the script, but still !? Now says: [root@dingo] scripts # ./apache2-perl-startup.pl Can't locate Apache.pm in @INC (@INC contains: /usr/otrs/Kernel/cpan-lib /usr/otrs/ /usr/local/lib/perl5/5.8.0/sun4-solaris /usr/local/lib/perl5/5.8.0 /usr/local/lib/perl5/site_perl/5.8.0/sun4-solaris /usr/local/lib/perl5/site_perl/5.8.0 .) at /usr/local/lib/perl5/5.8.0/CGI.pm line 194. Compilation failed in require at ./apache2-perl-startup.pl line 19. BEGIN failed--compilation aborted at ./apache2-perl-startup.pl line 19. [root@dingo] script I looked into CPAn, but could find something looking like that! Can be that the version I use is too recent for OTRS2.0.4 !? Andre -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: maandag 21 augustus 2006 18:28 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Trying MOD_PERL with otrs 2.0.4 Hi, On Fri, Aug 18, 2006 at 01:48:00PM +0200, Her, Andre wrote:
I have problems starting otrs 2.0.4 with mod_perl My environemt is: Solaris 8 Apache 2.2.? Mysql 5.0.20 ( not relevant here, but to be complete) Mod_perl 2.0.2 Perl 5.8.8 ( configured to look into ../perl5.8.0 )
Important here, I think, is that 1) the apache server run with 2 virtual host, only one is used by OTRS,
the other form another application under php5.0??
2) the document root is /usr/otrs and NOT under /usr/local/apache ( apache is installed under /usr/apache2.2.3/ )
It use to work while running CGI, but the server ( an old Ultra1 ) was that slow that I decided to have a try with mod_perl.
The error are all related to : 6] [error] Can't locate Kernel/System/Web/InterfaceAgent.pm in @INC (@INC contains: /export/home/apache2.2.0/bin/../.. /export/home/apache2.2.0/bin/.. / usr/local/lib/perl5/5.8.0/sun4-solaris /usr/local/lib/perl5/5.8.0 /usr/local/ lib/perl5/site_perl/5.8.0/sun4-solaris /usr/local/lib/perl5/site_perl/5.8.0 . / export/home/apache2.2.0) at /usr/otrs/bin/cgi-bin/index.pl line 42.\nBEGIN failed--compilation aborted at /usr/otrs/bin/cgi-bin/index.pl line 42.\n
So mod_perl is looking for perl modules in /export/home/apache2.2.0/bin
as a result of the FindBin($Bin) in the index.pl.
I wonder how to correct this without to much re-write !?
Look for the file scripts/apache2-perl-startup.pl in your otrs home directory. Within the first lines of this file you can set the paths for the OTRS libs: ---------- [...] # -- # set otrs lib path! # -- use lib "/opt/otrs/"; use lib "/opt/otrs/Kernel/cpan-lib"; [...] ---------- Change the paths to your needs, then it should work.
Andre
Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!