I am searching my archives from this list (I've been subscribed since Jan 2005) and there are several threads about the FAQ, I can tell it can be a source of consternation. I have installed the FAQ module and I have two questions: How do I get my FAQ articles to appear on the FAQ page? I see them listed in the SystemHistory page and in the public Explorer(*) so I know they're in the DB, but I can't access them in the AgentFAQ view. I have checked my group permissions under Admin and I have full permission for both faq and faq_admin. * <http://support.automaticduck.com/otrs/public.pl?Action=PublicFAQ&Subaction= Explorer> How do I add or access categories? When I try to add a new FAQ article I get a warning... " No category accesable. To create an article you need have at lease access to min. one category. Please check your group/category permission under -category menu-!" Where do I do this? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com