On 9/9/2015 7:51 PM, Leonardo Certuche wrote:
Yes you can. Instead of Queue use State. Do it in CustomerTicketZoom as well
$Self->{TicketAcl}->{'ACL-Customer-States'} = { # match properties Properties => {Frontend => {Action => ['CustomerTicketMessage'] }}, # return possible options (white list) Possible => { # possible ticket options (white list) Ticket => { State => ['open', 'Closed - Resolved', 'Closed - Unresolved'] } } }; I tried this, but it had no effect. Yes, the text of the states matches my states exactly, including case and white space (I ran into a case sensitivity problem with that once in the past). I don't understand what "Do it in CustomerTicketZoom" means. -- ----------------------------------------------- - Nick Bright - - Vice President of Technology - - Valnet -=- We Connect You -=- - - Tel 888-332-1616 x 315 / Fax 620-331-0789 - - Web http://www.valnet.net/ - ----------------------------------------------- - Are your files safe? - - Valnet Vault - Secure Cloud Backup - - More information & 30 day free trial at - - http://www.valnet.net/services/valnet-vault - ----------------------------------------------- This email message and any attachments are intended solely for the use of the addressees hereof. This message and any attachments may contain information that is confidential, privileged and exempt from disclosure under applicable law. If you are not the intended recipient of this message, you are prohibited from reading, disclosing, reproducing, distributing, disseminating or otherwise using this transmission. If you have received this message in error, please promptly notify the sender by reply E-mail and immediately delete this message from your system.