Thanks, yes that did occur to me;  it looks as if it probably just needs entries in the ‘group_customer_user’ table.

However my ‘sets’ of users are probably going to be simple flat file lists.  Should an equivalent script to ‘otrs.AddUser2Group.pl ‘  exist, I could just edit the list to run the command multiple times, once per customer.

 

Not as technically exciting as doing it via the DB but a quick and dirty approach would suffice here.

Cheers

Phil

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Bogdan Iosif
Sent: 06 September 2013 14:40
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Command-line script for adding Customer users to groups?

 

It would be much simpler to perform this operation via SQL directly on OTRS's database

 

On Fri, Sep 6, 2013 at 4:33 PM, Stanford, Philip N. <pns@noc.ac.uk> wrote:

Hi,

Does anyone have a script for adding Customer users to groups?

We have a large number of customers and want to add sub-sets of these to a number of groups.

I’ve tried modifying  the script otrs.AddUser2Group.pl  (which adds Agents to groups) without success – probably not surprisingly since I have only a limited acquaintance with PERL and the OTRS programming model.

All I’m after is something that works in a similar manner to the supplied script below, and will add a single customer to a group, with permissions:

 

# ./otrs.AddUser2Group.pl

Usage: ./otrs.AddUser2Group.pl -g groupname -u username -p ro|rw

 

Suggestions very welcome.

Phil

 

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