This works flawlessly at my site (of course is intended for agent authentication, but for customer should be quite the same).
 
    # Domain authentication
    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; 
    $Self->{'AuthModule::LDAP::Host'} = '66.66.66.6'; #AD controller ip
    $Self->{'AuthModule::LDAP::BaseDN'} =  'DC=subdomain,DC=domain,DC=com';
    $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
    $Self->{'AuthModule::LDAP::SearchUserDN'} = 'user@subdomain.domain.com';
    $Self->{'AuthModule::LDAP::SearchUserPw'} = 'password';

Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Jorge Hurtado
Inviato: venerd́ 6 giugno 2008 18.03
A: otrs@otrs.org
Oggetto: [otrs] Any example or file example that help me to configure myOTRS with Active Directory Users??

Hi, I have in my company OTRS Help Desk, and i wanna configure this great soft with my Active Directory Users but I dont have a exactly example for that process. Any suggestion?


Regards.


_____________
Jorge Hurtado
Medellin Colombia