Hello,

I'm trying to migrate from version 2.3 to 2.4, but I have got problems with the ITSM package. My actual version is 2.3.5 with ITSM 1.2.3
I followed the instructions [1] but did not work, returned me the following error:

Got no EncodeObject ! at ../ ..//Kernel/System/General Catalog.pm line 86

I would like to use ITSM 2.0, all new features are very useful, but i can't get a functional instalation.


Thanks


[1] http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=345

Un saludo

Manuel Fernández Panzuela