Re: [otrs] Close ticket, notify originator by email

OK, got it! For the sake of others who may stumble upon this, you go to "Admin" and then "SysConfig" way over on the right. Then go to the left "Group Selection" and select "Ticket" and then hit "Show" -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"