James Leiter
System Technician
R&B Solutions Inc.
860 Northpoint Blvd.
Waukegan, IL. 60085
work number: (847)887-8512
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Thank you for the help, I found an easier way to make it
directly inported, I just used html, to redirect it over, kinda hard to
explain, but the main thing is that it works, thanks again. Have an awesome
weekend
James
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Guillaume Rehm
Sent: Friday, March 20, 2009 6:38 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Changing direct URL
Hi,
You can use a virtual host to change the name of the serveur.
For exemple, my server name is svm-otrs and customers access it with the name
support directly from http://support.
For that, configure a virtual host in apache (cf doc)
Here my /etc/apache2/vhosts.d/vhosts.conf
<VirtualHost
*>
ServerName
support
ScriptAlias
/otrs/ "/opt/otrs/bin/cgi-bin/"
Alias
/otrs-web/ "/opt/otrs/var/httpd/htdocs/"
DocumentRoot /opt/otrs/var/httpd/htdocs/
Alias /admin
"/opt/otrs/var/httpd/htdocs/admin/"
</VirtualHost>
I modify /opt/otrs/var/httpd/htdocs/index.html to redirect to customer.pl (instead
of index.pl).
To run admin interface I create a directroy admin under /opt/otrs/var/httpd/htdocs/ and
paste the original index.html that redirect to /otrs/index.pl
The last point, in your dns server create an alias between the virtual host
name and physical machine name.
Hope this help
James Leiter a écrit :
I'm trying to change the direct URL from http://name/otrs/customer.pl to
something simpler and shorter. And if you could use lame mans term, due to
being new at Apache