[otrs] logo and company name on customer's page

hi all, i'm still newbie in OTRS and want to ask ur guide, here is my question : 1. how can i add picture or something in header and footer on customer's page (Customer.pl)? 2. how to custom POP3 account on OTRS? 3. how can i connect OTRS with microsoft outlook in my company? 4. how can i show FAQ Button? i'm sorry, and i'm very glad if u want help to solve my problem... thx, - HM - ____________________________________________________________________________________ Sponsored Link Rates near 39yr lows. $510,000 Loan for $1698/mo. Calcuate new payment. www.LowerMyBills.com/lre