Il giorno mercoledì 13 febbraio 2013 11:04:34 UTC+1, Stefano Finetti ha scritto: [snip] In the end, i solved my problem following some of Gerald's precious advices. I removed CustomerGroups, because i really didn't need them. I've added a field into customer_company table, and created a new GenericAgent perl module that looks for the name of the responsible into that field and set the new Ticket Responsible into the ticket. It was easier than i thought, i was simply looking in the wrong direction! Thanks again to Gerald for putting me in the right direction! -- This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you.