[otrs] GenericAgent inputs

29 Oct 2010

      Hi,

Thanks to the example file, I've configured GenericAgent.pm to send Escalation mails :

     'send escalation notifications' => {
         Escalation => 1,
         New => {
             Module => 'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission',
         },
     },

I was saw that there were preconfigured agent notifications for "New Ticket".

I use the browser to configure New ticket agent notification but :
- this does not use the predifined notification
- it is declared another way than the escalation notification

Question is : how to declare a "New Ticket notification" inside GenericAgent.pm ?
Will
     'send new ticket notifications' => {
         Status => ['new'],
         New => {
             Module => 'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission',
         },
     },

Do the trick ?

Thanks,
Ionel

-- 
Ionel GARDAIS
IT Team manager