Sorry, I don’t understand the request. Are you wanting to parse the incoming message and then set FreeText fields accordingly?

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini
Sent: Saturday, 21 November 2009 2:43 AM
To: User questions and discussions about OTRS.
Subject: [otrs] freefield autofill

Hi all,

Is there anyone that has an freefield autofiller just ready and modifiable ? I mean something like a mysql trigger or something else that parse incoming mail (so insert into) and take values and update the same record ?

thanks in advance.