I need to customize tickets by specific customer, but I don´t if possible in OTRS.

    Example: 

    For all customer I have 4 types on the ticket (tp1, tp2, tp3, tp4), but for specific customer I need to included the specific type and included the others 4  (tp1, tp2, tp3, tp4, tp5)

    When I select the tp5, then we need to change the content on priority, only to list p5-1, p5-2 and enable the new dynamic field (TEXT FIELD) with the name TXNEWFIELD.

   Is there someone that pass for this situation that can help me?

Thanks,

Moises