Hi,
I think it will be a good idea if someone can list all the CRM related features of OTRS and also add it to the otrs.org too.
Regards,
-Hooman

On Wed, Jul 23, 2008 at 2:44 PM, Egor Tsilenko <bg8s@symlink.ru> wrote:
Andrew Stesin wrote:
Dear OTRS gurus,

is OTRS suitable for use as a CRM system, or does it lack some
critical CRM functionality?

Maybe some add-on exists (like ITSM) which makes a lightweight CRM
system from OTRS ?

Thanks in advanse!
Andrew
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Hi Andrew,
It is a compicated question. Can you explain what exactly do you need from CRM system?
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