If you're stuck, just edit the template and remove the type box and replace it with a hidden from element.
James.
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of patrick.dillon@aleris.com
Sent: Friday, 20 November 2009 7:16 AM
To: sarper.saridal@gmail.com; User questions and discussions about OTRS.
Subject: Re: [otrs] Changing ticket default type to 'Incident'
Sarper,
Thanks for your reply. If I understand you correctly, you completely
remove the option for the customer to select a ticket type.
Unfortunately, we don't have the option to hide it completely.
I have made the 'default' type invalid, but the ' - ' continues to be the
default entry in the Type field. I think someone else suggested removing
the ' - ' entry, but I can't see to locate the entry to be removed.
I've looked in the Type configuration, in Sysconfig under all Customer
interface sections, so far I can't find anything relating to this.
Anything else I might try? Another place to look?
Thanks,
Pat
From: Sarper SARIDAL
To: "User questions and discussions about OTRS."
Date: 10/29/2009 06:52 AM
Subject: Re: [otrs] Changing ticket default type to 'Incident'
Sent by: otrs-bounces@otrs.org
As far as i know you can change the types to temporarily invalid or remove
the type from the customer screen from system management ticket core..
My choice was to remove it from the customer screen totaly..
On Thu, Oct 29, 2009 at 11:34 AM, wrote:
Hello to all,
We have defined several basic ticket types, and wish to have all tickets
be
created as Type::Incident by default. I know this can be manually
selected when a ticket is created through the web interface, but where do
we change the default option from ' - ' to 'Incident'?
I'm assuming this is done in a .pm file somewhere, but I haven't been
able
to find that entry.
Thanks for any guidance,
Patrick Dillon
Aleris International
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