Hia all, 

I have a problem to place email wich I retrieve by a pop3 account into OTRS.

I perfect receives and places them always in the RAW queue. I made also groups and connected customers -> groups -> queues .

In the pop3 connector i used sorting per e-mail address.

In what way I’m thinking wrong ?

Looking forward to an happy answers.

Grtz

Evert Goor