Lars Jørgensen wrote:
Den 14/07/2008 kl. 09.54 skrev Robin Bowes:
I can see the cronjob is running:
Jul 14 00:53:01 rax crond[29489]: (otrs) CMD ($HOME/bin/PostMasterMailbox.pl >> /dev/null) Jul 14 00:54:01 rax crond[29500]: (otrs) CMD ($HOME/bin/PostMasterMailbox.pl >> /dev/null)
But, it doesn't seem to do anything.
Af few things to look into:
1: Execute the job manually as the OTRS user, not root.
Ah, that got it. It's a permissions issue. When I ran it as the otrs user I got this error: -bash-3.1$ bin/PostMasterMailbox.pl Can't locate Kernel/Config.pm in @INC (@INC contains: /var/www/otrs/Kernel/cpan-lib /var/www/otrs /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at bin/PostMasterMailbox.pl line 36. BEGIN failed--compilation aborted at bin/PostMasterMailbox.pl line 36. On checking, /var/www/otrs/Kernel/Config.pm was owned by apache:root and chmod 640 so the otrs user couldn't read it. Changing Config.pm to 644 caused the cron to work, but that's not secure (don't want Config.pm to be world-readable). It needs to be owned by apache so the web interface can change settings. I wonder if apache group ownership will be enough, i.e. chown otrs:apache Confg.pm ? R.