What first comes to mind is that, otrs@localhost, isn't a valid email address. Your SMTP server may have been secured to not accept such invalid addresses. I ?think? this may be corrected from the admin section under the Email Addresses section. Verify that the address associated to that queue is a valid address. LQ _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tony Canale Sent: Thursday, May 01, 2008 7:06 PM To: otrs@otrs.org Subject: [otrs] (no subject) need help please all of a sudden without making any changes we get this message when we try to forward a ticket; invalid otrs@localhost (invalid Syntax) I checked the AdminSystemAddress and it looks right. what am I missing? thanks, -Tony