Hmm. Nice tip :-) I'll give it a go! Thanks, Thomas -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Peter van Beugen Sent: Tuesday, September 13, 2005 1:44 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Feature request: customer super-users When I understand you right, this is very easy: Create 4 groups (branch 1-4) and make each user member of their specific group. In the queue config you can assign the queue to a group. The superuser will be member of all the groups. Regards, Peter -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Vådahl Thomas Verzonden: dinsdag 13 september 2005 13:33 Aan: otrs@otrs.org Onderwerp: [otrs] Feature request: customer super-users I have a small (?) feature request that would help a lot. We need to create customer users that would be allowed access to (read at least access) several organisation-ID's. For example, in a company with 4 large branches, we would create x users per branch and 1 super-user for the main office. The brach users only see tickets created from their branch office, while the super-user will se tickets created from all the branch offices. Is this doable? :-) Kind regards, Thomas Vådahl Broadband Engineer NTE Bredbånd N-7736 Steinkjer http://www.nte.no/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/