RE: [otrs] Emails

RTFM :-)) Copied from the manual: ----------------- OTRS has many config options. There are two config files. Kernel/Config.pm and Kernel/Config/Defaults.pm. Kernel/Config/Defaults.pm is the default config file which should not be changed. You will find all possible config options in this file. Is quite simple to read. Kernel/Config.pm.dist is the example file for Kernel/Config.pm (custom config file) which must be copied (cp Kernel/Config.pm.dist Kernel/Config.pm). How it works! The Kernel/Config/Defaults.pm (default config settings) is loaded at first, then the Kernel/Config.pm (custom config file). So if you want to change the default config settings, copy (copy and paste) the needed options from Kernel/Config/Defaults.pm into Kernel/Config.pm and change the values like you want. ----------------- Regards, Peter -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Graeme Brough Sent: woensdag 8 juni 2005 13:07 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Emails Hi Richard, I have often wondered that myself, but never had the time to investigate further, I suspect it may actually be Default.pm, but that is an absolute guess with no substance. Perhaps one of our fellow list members may be able to enlighten us. Over to you guys :-) Graeme Richard Hamson wrote:

Graeme,

That was a big help - many thanks. Out of interest I only noticed this code in the Defaults.pm file and nowhere else. Where does OTRS draw the default configuration from if the code doesnt appear in the Config.pm file?

Regards

Richard

...

From: Graeme Brough Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" CC: dev@otrs.org Subject: Re: [otrs] Emails Date: Wed, 08 Jun 2005 09:21:05 +0100

Hi Richard,

To reformat your outgoing OTRS Email, simply add the following to Config.pm :

$Self->{ResponseFormat} = '$Data{"Salutation"}

$Data{"StdResponse"}

$Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"}

$Data{"Signature"} ';

If you don't want the original message displayed remove :

$Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"}

HTH

Graeme

Richard Hamson wrote:

...

Guys,

What I am after is some advice on amending the way email text is setup. Below is an example from an email from Christian. You can see that the salutation 'Hi Owen' is added and then the new text is added below the original mail.

Is it possible to change this so new text is automatically added above

the

...

original mail - or possibly get rid of the original mail text

altogether?

...

Cheers

Hi Owen,

On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:

...

...

Would you please open a report with the error message on this problem

in

...

...

...

our bugzilla system on

Done.

...

http://bugs.otrs.org

Please include your patch in this report also.

And Done.

Thanks a lot!

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-- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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a

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-- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/