Hi everyone,

I'm currently new with OTRS and I really like the software but I have a little problem..

I'm running OTRS 2.4.7 with StrawberryPerl under Windows through a VMWare machine and I've noticed that every hour, when the PIDCreate remove the PID from PostMasterMailbox, the CPU is overloading for an unlimited period of time. Once we enter a new hour, like 1h00pm, there's a new "perl.exe" running, using all the CPU and keeping always the same number of memory space.

I'm not sure about anything but from your opinions:
Does it could it be possible that using IMAP could has an impact? I've notice that most people uses POP3..
Does having around 33 postmaster filters could slow down the process' completion (we only receive around 1 or 2 e-mails every half an hour)?
Does using IMAP provide no e-mail deletion then search for new e-mails, so as the mailbox grow, the PostMasterMailbox look at every e-mail?
Should I provide the IP address or the ServerName of the Mail server?

I also had this CPU problem with OTRS 2.4.6 with OTRSPerl. I've upgraded and changed the Perl interpreter in case that the problem could be fixed...



Here's what I get from the OTRS log file:

[Mon Mar  8 10:00:09 2010][Notice][Kernel::System::PID::PIDCreate] Can't create PID GenericAgent, because it's already running (SERVERNAME.com/3016)!
[Mon Mar  8 10:40:08 2010][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (SERVERNAME.com/3008)!
[Mon Mar  8 10:50:06 2010][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (SERVERNAME.com/3008)!
[Mon Mar  8 11:00:09 2010][Notice][Kernel::System::PID::PIDCreate] Removed PID (PostMasterMailbox/SERVERNAME.com/3008, because 1 hour old!

*Exactly at the last action, the process starts and never stops.

Thank you in advance for any of your help!


Danny B.

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