Hi, On 19.12.2009, at 16:49, Norbert Bede wrote:
How can I use PostmasterFollowUpSearchInReferences with other information then Ticket ID ? Use Case: We want to use monitoring system (zenoss) to create incident tickets in OTRS and then close this ticket automatically with email coming from monitoring system - if service is up - and incident will closed.
In the first step we are processing incomming email with procmail write Event ID from monitoring system to the reference field.
Second step: After this otrs waiting for the email with the same reference - Event ID - based on we want dont create new ticket, but attach closure email to the first email as article (based on reference field - event ID) and set first ticket closed (based on body "state: clear" phrase).
I dont understand exactly how can I achieve the last step. Is it possibe this setup in the postmaster gui ?
you should think about using the OTRS SystemMonitoring Module http://blog.kuhn-kt.de/?p=116 Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net http://webint.cryptonode.de / a Fractal project