Hi Jason,
OTRS 2.4 is not released yet, it is still beta and there are still a few
bugs open for it in the bugzilla. I would advise against running it on
production.
Also, there is no ITSM version with support for the 2.4 framework. The
latest release is designed for the 2.3 framework, resulting in the errors
you are experiencing.
If you'd like to work with the 2.4 framework and ITSM you COULD work with a
cvs checkout, that would work but is not at all suited for production use.
You could use that for testing and development only. Refer to the
developer's manual on http://doc.otrs.org for instructions to set it up.
For now, I'm not sure what environment you've upgraded to 2.4beta3 but I
would suggest restoring a 2.3.x backup and work with that until 2.4 is in GA
and a supported ITSM module is released.
Kind regards.
--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl
On Jun 19, 2009 7:50 PM, wrote:
Hi, All,
I upgraded our 2.3 install, which had the ITSM module installed, to
2.4.0beta3, and now it seems caught in a little bit of a trap between
versions. We were just about to start using ITSM 1.2.2 but had not quite
yet so this not too big a deal thankfully. I first noticed this
situation when checking the "support" module page & it showed me a bunch
of errors of files mismatching versions. I see ITSM 1.2.3 out there (FTP
site) but it wont install in to this version of beta. I was just
curious if any one had a roadmap or a timeline or advice on when & how I
can upgrade my way out of this sooner or later. That's all. Thanks so
much to the dev's, great stuff, really appreciate it.
Jason Sjobeck
www.sjobeck.com
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