27.10.2009 01:32, James Morgan пишет:
That's a very smart idea, and not one I've played with too much before. Well done!
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of IT easyap Sent: Tuesday, 27 October 2009 3:27 AM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Close tiket
You can define a rule in the postmaster filter base on some keys in body or subject. If you find this keys yo can close the ticket in the postmaster filter.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of kda_greenada Sent: lunes, 26 de octubre de 2009 15:21 To: otrs@otrs.org Subject: [otrs] Close tiket
Greetings.
How can customer close ticket by email?
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Thanks. I will try to do this.