5 May
2005
5 May
'05
9:22 a.m.
On Wed, 04 May 2005 23:26:50 +0200, Rahul Pilani
The end date is the the date by which the agent thinks the ticket will be taken care of.
This is actually a good idea, to record the estimated time of resolving. Should be OPTIONAL though because most of the ISPs know that users cannot stand overtime problem solving :) peter