
5 Oct
2010
5 Oct
'10
8:12 a.m.
Hi, Unfortunately not yet, I am sorry. On 05.10.2010, at 05:47, Broderick Wood wrote:
I am already doing this much for some of the automated messages we receive in our system and was wondering if you can set the owner/responsible of a ticket this way as well?
On Mon, Oct 4, 2010 at 12:25 AM, Nils Leideck - ITSM
wrote: Hi,
yes, you can use the PostMaster Filter:
Match: Subject Set: X-OTRS-Queue
On 02.10.2010, at 01:45, Armando Ortiz wrote:
Could I filter the incoming emails and drop them into specific queues based on text in the subject?
Cheers Nils Leideck — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project