What version of OTRS you use?

We have fixed this related bug: http://bugs.otrs.org/show_bug.cgi?id=8936
It is in OTRS 3.1.12 3.2.0.x.


On Thu, Sep 12, 2013 at 12:05 PM, Darshak Modi
<darshak.modi@elitecore.com> wrote:

Hi,

I am creating a report for average solution time for the ticket  , using
TicketSolutionResponseTime. I think not proper.
But still If I run, it gives me -ve values.

Any suggestion, how to get average ticket solution time for agent/queue ?

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