There's a filter in sysconfigOn Tue, Apr 2, 2013 at 4:28 AM, Bogdan Iosif <bogdan.iosif@gmail.com> wrote:
---------------------------------------------------------------------BogdanThanks,Can the recording in history of SendAgentNotification events be supressed? Do you see a workaround?As you can see, the history is ugly because of this multitude of useless (in our case) events.- many...- (a couple other normal events)- many...- (some normal events occurring when the ticket is created)Hi list,Our agents decided to have informal email notifications dispatched to them - configured via Event Notifications - for many types of modifications performed upon a ticket. Since we have many agents and many daily modifications, teach ticket's history looks something like this:
- many...
- many...
- many...
- many...
- many...
- ... SendAgentNotification events, one for each agent for whom email was dispatched
- many...
- many...
- many...
- many...
- many...
- ... SendAgentNotification events, one for each agent for whom email was dispatched
- (a couple other normal events)
- ....
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