Hi,

Did you try this, http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302 ?

Best Regards

João Zorro

Managed Services

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Novabase
Av. D. João II, Lote 1.03.2.3 . Parque das Nações
1998-031 Lisboa - Portugal
Tel. (+351) 213 836 300 . Fax (+351) 213 836 301
www.novabase.pt

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sourabh Sarwate
Sent: Friday, February 26, 2010 8:40 AM
To: otrs@otrs.org
Subject: Re: [otrs] Additional Fields in Customer Interface

Hi

I am posting my query here as I have not got any response in user discussion forum.My query is



Is their any way to add some additional fields in ticket details at customer interface side. I want to add a filed Customer ID with the existing fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying to achieve  that when any one access the company ticket he will know from which Customer Id  the ticket is raised.

Please suggest me how I can achieve this.

Regards
Sourabh Sarwate

On Fri, Feb 26, 2010 at 9:12 AM, Sourabh Sarwate <sourabh2783@gmail.com> wrote:

Hi All,

Anyone have suggestion for my request.

Regards
Sourabh Sarwate

On Thu, Feb 25, 2010 at 11:24 AM, Sourabh Sarwate <sourabh2783@gmail.com> wrote:

Hi All,

Is their any way to add some additional fields in ticket details at customer interface side. I want to add a filed Customer ID with the existing fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying to achieve  that when any one access the company ticket he will know from which Customer Id  the ticket is raised.


Regards,
Sourabh Sarwate