[otrs] Fw: email to groups issue

Hello I am having a problem with email notifications. I have configured a queue and assigned a group to it the groups contains 6 people and all have read/write access to the group the problem is when the queue pops down a new emailed ticket, OTRS only issues a new ticket notification email to three people in the group (its always the same three users) When I remove one of those users from the group and send a new ticket request the same three users still get the new ticket notification (even though the database says they are no longer part of the group). Thank you in advance Sean Ellicott