| Salvador Manzo <manzo@usc.edu>
Sent by: otrs-bounces@otrs.org 02.05.2007 23:50
|
|
Please respond to
"User questions and discussions about OTRS.org" <otrs@otrs.org>
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Re: [otrs] Customer Password for LDAP Auth
If you’re using an LDAP backend, the username and password the Customer
or Agent provide SHOULD be checked against your LDAP directory. OTRS
should forward the credentials to the LDAP server and, once your LDAP server
accepts them, pass you along.
On 5/2/07 14:38, "Yves_Menge@swi.salvationarmy.org" <Yves_Menge@swi.salvationarmy.org>
wrote:
i know but when a user tries to log in, how does otrs check the password
cause there is no password for this users! they enter the first and last
name (cn) and ther isn't any password to check but when they receive the
error "password or user name incorrect"!
you know what i mean?
Mit freundlichen Grüssen
Yves Menge
--------------------------------------------------
The Salvation Army Switzerland
IT-Team
--------------------------------------------------
Yves Menge
(EDV - Support)
Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: yves_menge@swi.salvationarmy.org
Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: helpdesk@swi.salvationarmy.org
Salvador Manzo <manzo@usc.edu>
Sent by: otrs-bounces@otrs.org 02.05.2007 17:12
Please respond to
"User questions and discussions about OTRS.org" <otrs@otrs.org>
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Re: [otrs] Customer Password for LDAP Auth
The username and password are for a “service account” used to login and
read data from your LDAP back end. Any unprivileged account, whose
password won’t be changed, will do.
On 5/2/07 06:18, "Yves_Menge@swi.salvationarmy.org" <Yves_Menge@swi.salvationarmy.org>
wrote:
When i try to access the Customer Interface it tells me "Login failed!
Your username or password was entered incorrectly."
my config.pm section:
# ---------------------------------------------------- #
# CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1
# ---------------------------------------------------- #
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
What will the password be and how will the password bie checked?
Mit freundlichen Grüssen
Yves Menge
--------------------------------------------------
The Salvation Army Switzerland
IT-Team
--------------------------------------------------
Yves Menge
(EDV - Support)
Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: yves_menge@swi.salvationarmy.org
Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: helpdesk@swi.salvationarmy.org
-----
Salvador Manzo [
620 W. 35th St • Los Angeles, CA 90089 e. manzo@usc.edu
]
Auxiliary Services IT, Datacenter
University of Southern California
818-612-5112
The injury which may possibly be done by defeating a few good laws, will
be amply compensated by the advantage of preventing a number of bad ones.
-- Alexander Hamilton, Federalist No. 73 on the veto power_______________________________________________
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