Hi Dennis, On Wed, Aug 27, 2003 at 06:00:13PM +0200, Dennis.Buehring@net-and-works.de wrote:
i need to move all tickets from one queue to another. What do i have to do with this ?
# -- # [name of job] -> move all tickets from tricky to experts # -- 'move tickets from tricky to experts' => { # get all tickets with this properties Queue => 'oldqueue', States => ['new', 'open'], # new ticket properties New => { Queue => 'newqueue', }, },
I added this to a copy of GenericAgent, but it does not work, what am i doing wrong ?
Add this job to Kernel/Config/GenericAgent.pm and execute bin/GenericAgent.pl (take care that the job name "move tickets from tricky to experts" is a uniq job name). Then all ticket with state 'new' and 'open' in queue 'oldqueue' will be moved to queue 'newqueue'.
thxalot Dennis
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- esanta: 9:43pm up 5 days 23:00, 8 users, load average: 0.13, 0.26, 0.20